Mobile Ticketing

Mobile Ticketing

A simple, convenient way to pay...

For mobile ticketing, download the RideBTA app from the App Store or GooglePlay.
Once the app is downloaded, select Fares and choose the tickets you'd like to purchase.
Your purchased passes will show in your app. When ready to board the bus, choose the ticket you'd like and a QR code will appear. Scan the QR code on the orange validator on the bus to pay your fare. 




 

  • Once Activated, how long do I have to use my single ride pass or a trip from my multi-ride pass?
    • Single ride passes and active trips (from the 15 trip or 31 trip pass) will expire 30 minutes from the time of activation. 
  • How do I know if my pass is active?
    • Active passes will be displayed under "passes in use," which immediately appears when the Token Transit app is opened. 
  • Is there a record of expired passes? 
    • Yes, you can view a log of your past actions by going to your Account Settings and selecting "History." There will be a new entry every time you use a pass. 
  • Can I have a receipt for my pass purchase? 
    • Yes, but in order to do so, you will need to make sure that you include your email adress when you register your account. Receipts will be sent to the email address associated with your account. 
  • What if my battery dies while my pass is active?
    • You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone's battery dies while your pass is active.
  • What happens if I lose my phone? 
    • Your passes and payment information are linked to the account associated with yout phone number. They are not linked to your physical phone. Logging in with yout phone number on a new device will restore your previous pass and payment information. 
  • Is my credit card information secure?
    • All personal and credit card information is securely stored, using encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant servers. 
  • Can I request a refund?
    • Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit at help@tokentransit.com. 
  • When do I need an internet connection?
    • An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and to refresh once each day if your pass is active for multiple trips.  
  • I need help with the app, who can help me? 
    • Should you experience any technical issues with the app, please contact Token Transit at help@tokentransit.com, or by using the "help" section of the app, under account settings, which will have Token Transit email and phone number. BTA staff can assist you with other questions at 724-283-0445.